At times, restarting the Relaymed Software Agent may be necessary to restore normal operation or apply recent changes. Common reasons for restarting include:
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Applying software updates or configuration changes
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Re-establishing connection to the EHR or Relaymed Cloud after a network interruption or outage
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Resolving delays in test transmission or data syncing
To restart the Relaymed Software Agent, you’ll need to restart the service or application on the server or PC where it’s installed. The exact steps may vary depending on your setup, but generally include:
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Log in to the server or PC running the Relaymed Software Agent using administrator credentials.
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Locate the Relaymed service or application — typically found in your list of running programs or services (e.g., in Windows, open the Services panel or Task Manager).
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Restart the service or app:
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Windows Service: Right-click the Relaymed Software Agent service and select Restart.
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Application: Close the program completely, then relaunch it.
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If configuring a device, you may also need to restart the device after updating any network or connection settings.